Spitfire Service Status
Spitfire
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Job Details
Fault Description
Number
RESOLVED - Some SIP Services - Loss of Service - P1 - Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0884771
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 21/04/2026 15:14 SERVICE: Some SIP Services PEAK IMPACT: Loss of Service CONTINUOUS/INTERMITTENT (AT PEAK): Continuous PEAK PRIORITY: P1 (High Priority) DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire SIP Call Server REPORT: On Wednesday 18th March 2026 at 10:28, it was reported that some customers using Spitfire SIP Trunking were experiencing a total loss of service with no inbound or outbound call capability. Our Engineering team promptly investigated the issue and identified that one of Spitfire's call servers had stopped processing certain SIP messages. It was established that a memory fault had occurred which caused the database service to become unresponsive. The affected call server had been in continuous operation for over 6 years without any issues reported. The database service was restarted at 10:58 restoring services to all affected customers. CORRECTIVE ACTIONS: As detailed. PERFORMANCE: In line with our Service Level Agreement, no Service Credits are available. UPDATE: 18/03/2026 15:15 STATUS: Resolved SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Servers COMMONALITY: Some Voice Over IP (VoIP) services linked to a specific Spitfire's Core Network Server UPDATE: Spitfire engineers have confirmed resolution of this incident. Services will be monitored further by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 18/03/2026 14:35 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 15:35 UPDATE: 18/03/2026 13:35 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 14:35 UPDATE: 18/03/2026 13:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 13:35 UPDATE: 18/03/2026 12:35 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 13:05 UPDATE: 18/03/2026 12:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 12:35 UPDATE: 18/03/2026 11:35 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Issue with one of Spitfire's Core Network Server COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 12:05 UPDATE: 18/03/2026 11:18 STATUS: Diagnosed SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Not Yet Determined COMMONALITY: Not Yet Determined UPDATE: Spitfire engineers have diagnosed an incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 18/03/2026 11:38
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