Spitfire Service Status
Spitfire
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Job Details
Fault Description
Number
RESOLVED - Reports: Fibre Ethernet services (Total Loss) - P1 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk. P1 = high priority
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0829557
OPEN
Worksheet Details
Fault Repair
Worksheet
UPDATE: 23/11/2024 10:00 STATUS: Resolved SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier UPDATE: Spitfire received confirmation that the fibre break was repaired by 02:55. Following a period of monitoring, this incident is now declared Resolved. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: An Incident Report will follow within a target of two work days. Further information will appear at http://status.spitfire.co.uk. UPDATE: 22/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 25/11/2024 08:30 UPDATE: 22/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 17:30 UPDATE: 22/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 17:00 UPDATE: 22/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 16:30 UPDATE: 22/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 16:00 UPDATE: 22/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 15:30 UPDATE: 22/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 15:00 UPDATE: 22/11/2024 14:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 14:30 UPDATE: 22/11/2024 13:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 14:00 UPDATE: 22/11/2024 13:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 13:30 UPDATE: 22/11/2024 12:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 13:00 UPDATE: 22/11/2024 12:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 12:30 UPDATE: 22/11/2024 11:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 12:00 UPDATE: 22/11/2024 11:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 11:30 UPDATE: 22/11/2024 10:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 11:00 UPDATE: 22/11/2024 10:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 10:30 UPDATE: 22/11/2024 09:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 10:00 UPDATE: 22/11/2024 09:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 09:30 UPDATE: 22/11/2024 08:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 09:00 UPDATE: 21/11/2024 18:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 08:30 UPDATE: 21/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 18:00 UPDATE: 21/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 17:30 UPDATE: 21/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 17:00 UPDATE: 21/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 16:30 UPDATE: 21/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 16:00 UPDATE: 21/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 15:30 UPDATE: 21/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 15:00 UPDATE: 21/11/2024 14:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 14:30 UPDATE: 21/11/2024 13:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 14:00 UPDATE: 21/11/2024 13:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 13:30 UPDATE: 21/11/2024 12:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 13:00 UPDATE: 21/11/2024 12:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 12:30 UPDATE: 21/11/2024 11:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 12:00 UPDATE: 21/11/2024 11:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 11:30 UPDATE: 21/11/2024 10:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 11:00 UPDATE: 21/11/2024 10:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 10:30 UPDATE: 21/11/2024 09:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 10:00 UPDATE: 21/11/2024 09:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 09:30 UPDATE: 20/11/2024 18:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 09:00 UPDATE: 20/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 18:00 UPDATE: 20/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 17:30 UPDATE: 20/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 17:00 UPDATE: 20/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 16:30 UPDATE: 20/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 16:00 UPDATE: 20/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 15:30 UPDATE: 20/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 15:00 UPDATE: 20/11/2024 14:11 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 14:30
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