Spitfire Service Status
Spitfire
Your session has timed out please click the link originally provided to view this page
Job Details
Fault Description
Number
CLOSED - Some TTB DSL circuits in W1 area - Loss of Service - P1 - more info >>> Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. P1= high priority
Created
Status
Cleared
View
Worksheet Ref
Status
View
MWS0662557
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED 29/11/2021 INCIDENT RAISED: 26/11/2021 09:44 INCIDENT CLEARED: By 26/11/2021 12:30 SERVICE: Some LLU DSL (TalkTalk Business) PEAK IMPACT: Loss of Service CONTINUOUS/INTERMITTENT (AT PEAK): Continuous PEAK PRIORITY: P1 (High Priority) DOMAIN: External COMMONALITY: Incident affecting a specific Telephone Exchange - WEWMAY - MAYFAIR REPORT: On 26th November at 09:56 we were alerted by one of our suppliers, TalkTalk Business (TTB), that they had identified a fault within the Mayfair exchange, which was causing a loss of voice and data services for some customers. Further to investigation by TTB engineers, a fault was identified and resolved on a TTB access switch. All services were restored by 11:56. CORRECTIVE ACTIONS: Not applicable PERFORMANCE: We regret that, in line with our Service Level Agreement, no Service Credits are available UPDATE: 26/11/2021 12:30 STATUS: RESOLVED SERVICES: N/A IMPACT: N/A CONTINUOUS/INTERMITTENT: N/A PRIORITY: N/A DOMAIN: N/A COMMONALITY: N/A UPDATE: Spitfire has received a confirmation that this external incident has been resolved and Spitfire engineers have confirmed that the incident is indeed resolved. Services will be monitored by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 26/11/2021 12:00 STATUS: Mitigated SERVICES: Some TTB DSL circuits in W1 area IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting a specific Telephone Exchange - WEWMAY - MAYFAIR UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 26/11/2021 12:30 UPDATE: 26/11/2021 11:30 STATUS: Diagnosed SERVICES: Some TTB DSL circuits in W1 area IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting a specific Telephone Exchange - WEWMAY - MAYFAIR UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 26/11/2021 12:00 UPDATE: 26/11/2021 10:50 STATUS: Diagnosed SERVICES: Some TTB DSL circuits in W1 area IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting a specific Telephone Exchange - WEWMAY - MAYFAIR UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 26/11/2021 11:30 UPDATE: 26/11/2021 10:20 STATUS: Diagnosed SERVICES: Some TTB DSL circuits in W1 area IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting a specific Telephone Exchange - WEWMAY - MAYFAIR UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 26/11/2021 10:50
Status