Spitfire Service Status
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Job Details
Fault Description
Number
RESOLVED - Reports: Some 3CX Cloud services (Total Loss) - P1- more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk.
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0802963
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 01/05/2024 10:15. EVENT START: 18/04/2024 15:51. EVENT END: 18/04/2024 16:01. SERVICE: Some 3CX Cloud services. PEAK IMPACT: Total Loss. CONTINUOUS/INTERMITTENT (AT PEAK): Continuous. PEAK PRIORITY: P1. DOMAIN: Internal. COMMONALITY: Incident affecting a specific Spitfire Core Server. REPORT: On Thursday 18/04/2024 at 15:51, it was reported that some 3CX Cloud customers were experiencing a total loss of service with no inbound or outbound call capability. The incident was caused by a brief power disruption, which resulted in the server hosting the affected 3CX Cloud PBXs to restart. Service was restored at 16:01. CORRECTIVE ACTIONS: Discussions have taken place internally in order to mitigate against a recurrence. PERFORMANCE: We regret that, in line with our Service Level Agreement, no Service Credits are available. UPDATE: 18/04/2024 17:00. STATUS: Resolved. SERVICES: Some 3CX Cloud services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Hosted PBX. UPDATE: Spitfire engineers have confirmed resolution of this incident. Services will be monitored further by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. UPDATE: 18/04/2024 16:00. STATUS: Investigation & Diagnosis SERVICES: Some 3CX Cloud services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: continuous PRIORITY: P1 DOMAIN: Domain Not Yet Determined COMMONALITY: Commonality Not Yet Determined UPDATE: Engineers are working on identifying the cause. NEXT UPDATE TARGET: 18/04/2024 17:00
Status