Spitfire Service Status
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Job Details
Fault Description
Number
<RESOLVED>- Reports: Fibre Ethernet services (Total Loss) - P1 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk. P1 = high priority
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0819682
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 13/09/2024 10:45. EVENT START: 04/09/2024 15:17. EVENT END: 04/09/2024 16:30. SERVICE: Some TalkTalk Business (TTB) Fibre Ethernet services. PEAK IMPACT: Loss of Service. CONTINUOUS/INTERMITTENT (AT PEAK): Continuous. PEAK PRIORITY: P1. DOMAIN: External. COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect. REPORT: On Wednesday 04/09/2024 at 15:10 internal monitoring alerted Spitfire engineers that one of our network interconnections to TalkTalk Business (TTB) appeared to be down. Following investigation and diagnosis, an Incident was declared at 15:17 and a Trouble Report promptly logged with the supplier. At 15:50 TTB reported they had localised the problem to a specific card failure. The card was subsequently reloaded and TTB declared the Incident resolved at 16:18. Following a short period of monitoring, Spitfire declared the Incident resolved at 16:30. CORRECTIVE ACTIONS: As detailed above. PERFORMANCE: We regret that, in line with our Service Level Agreement, no Service Credits are available. UPDATE: 04/09/2024 16:30 STATUS: Resolved SERVICES: Some TalkTalkBusiness (TTB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire has received a confirmation that this external incident has been resolved and Spitfire engineers have confirmed that the incident is indeed resolved. Services will be monitored by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 04/09/2024 16:00 STATUS: Diagnosed SERVICES: Some TalkTalkBusiness (TTB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 04/09/2024 16:30.
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