Spitfire Service Status
Spitfire
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Job Details
Fault Description
Number
CLOSED - Reports: Fibre Ethernet services (Total Loss) - P1 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk. P1 = high priority
Created
Status
Cleared
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Worksheet Ref
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MWS0829557
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 05/12/2024 16:00. EVENT START: 20/11/2024 13:43. EVENT END: 23/11/2024 10:00. SERVICE: Some Virgin Media Business (VMB) Fibre Ethernet services. PEAK IMPACT: Total Loss. CONTINUOUS/INTERMITTENT (AT PEAK): Continuous. PEAK PRIORITY: P1. DOMAIN: External. COMMONALITY: Incident affecting specific Spitfire Supplier. REPORT: A Major Service Outage (MSO) was declared on 20 November at 13:43 linked to one of our network-to-network interfaces (NNIs) with the particular supplier. This is a relatively new NNI with a relatively low number of customer circuits on it, consequently it took longer than normal to identify. Also, once identified as an MSO, it took the supplier longer than normal to fix the problem. Full normal service was restored by 23 November at 02:55. Spitfire apologises for the amount of time it took to restore services, but it was clearly a fault that was difficult to identify and resolve. CORRECTIVE ACTIONS: We have reviewed our own procedures and we continue to regularly engage constructively with all of our suppliers. Spitfire always recommends that customers consider investing in back up solutions for mission-critical sites. PERFORMANCE: We regret that, in line with our Service Level Agreement, no Service Credits are available. UPDATE: 23/11/2024 10:00 STATUS: Resolved SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier UPDATE: Spitfire received confirmation that the fibre break was repaired by 02:55. Following a period of monitoring, this incident is now declared Resolved. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: An Incident Report will follow within a target of two work days. Further information will appear at http://status.spitfire.co.uk. UPDATE: 22/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 25/11/2024 08:30 UPDATE: 22/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 17:30 UPDATE: 22/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 17:00 UPDATE: 22/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 16:30 UPDATE: 22/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 16:00 UPDATE: 22/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 15:30 UPDATE: 22/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 15:00 UPDATE: 22/11/2024 14:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 14:30 UPDATE: 22/11/2024 13:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 14:00 UPDATE: 22/11/2024 13:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 13:30 UPDATE: 22/11/2024 12:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 13:00 UPDATE: 22/11/2024 12:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 12:30 UPDATE: 22/11/2024 11:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 12:00 UPDATE: 22/11/2024 11:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 11:30 UPDATE: 22/11/2024 10:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 11:00 UPDATE: 22/11/2024 10:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 10:30 UPDATE: 22/11/2024 09:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 10:00 UPDATE: 22/11/2024 09:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us they are investigating the Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 09:30 UPDATE: 22/11/2024 08:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 09:00 UPDATE: 21/11/2024 18:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 22/11/2024 08:30 UPDATE: 21/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 18:00 UPDATE: 21/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 17:30 UPDATE: 21/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 17:00 UPDATE: 21/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 16:30 UPDATE: 21/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 16:00 UPDATE: 21/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 15:30 UPDATE: 21/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 15:00 UPDATE: 21/11/2024 14:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Supplier engineers have advised us of a Fibre break in the VMB access network. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 14:30 UPDATE: 21/11/2024 13:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 14:00 UPDATE: 21/11/2024 13:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 13:30 UPDATE: 21/11/2024 12:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 13:00 UPDATE: 21/11/2024 12:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 12:30 UPDATE: 21/11/2024 11:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 12:00 UPDATE: 21/11/2024 11:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 11:30 UPDATE: 21/11/2024 10:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 11:00 UPDATE: 21/11/2024 10:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 10:30 UPDATE: 21/11/2024 09:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 10:00 UPDATE: 21/11/2024 09:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 09:30 UPDATE: 20/11/2024 18:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 21/11/2024 09:00 UPDATE: 20/11/2024 17:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 18:00 UPDATE: 20/11/2024 17:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 17:30 UPDATE: 20/11/2024 16:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 17:00 UPDATE: 20/11/2024 16:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 16:30 UPDATE: 20/11/2024 15:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 16:00 UPDATE: 20/11/2024 15:00 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 15:30 UPDATE: 20/11/2024 14:30 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 15:00 UPDATE: 20/11/2024 14:11 STATUS: Diagnosed SERVICES: Some Virgin Media Business (VMB) Fibre Ethernet services IMPACT: Total Loss CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: External COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 20/11/2024 14:30
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