Spitfire Service Status
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Job Details
Fault Description
Number
CLOSED - Reports of Service Degradation for Some Customers Using 3rd Party DrayTek Routers with their Spitfire IP Circuits - P3 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk.
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0844579
CLEARED
Worksheet Details
Fault Repair
Worksheet
Fri 28/03/2025 09:57:34 NGK: UPDATE: 28/03/2025 10:00 STATUS: Closed SERVICES: Reports of Service Degradation for Some Customers Using 3rd Party DrayTek Routers with their Spitfire IP Circuits IMPACT: Service Degradation CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P3 DOMAIN: External (non-Spitfire) COMMONALITY: Linked to Customers using 3rd party DrayTek routers with potentially unpatched CVE(s) UPDATE: Customers should contact their IT support for assistance. For additional information refer to https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html or https://www.draytek.co.uk/support NEXT UPDATE TARGET: N/A UPDATE: 24/03/2025 13:00 STATUS: Resolved SERVICES: Reports of Service Degradation for Some Customers Using 3rd Party DrayTek Routers with their Spitfire IP Circuits IMPACT: Service Degradation CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P3 DOMAIN: External (non-Spitfire) COMMONALITY: Linked to Customers using 3rd party DrayTek routers with potentially unpatched CVE(s) UPDATE: Customers should contact their IT support for assistance. For additional information refer to https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html or https://www.draytek.co.uk/support Spitfire customers using DrayTek devices acquired through us, who are experiencing issues, should contact support as normal. However, we note that at present, we believe our devices are not impacted NEXT UPDATE TARGET: N/A UPDATE: 23/03/2025 14:30 STATUS: Diagnosed SERVICES: Reports of Service Degradation for Some Customers Using 3rd Party DrayTek Routers with their Spitfire IP Circuits IMPACT: Service Degradation CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P3 DOMAIN: External (non-Spitfire) COMMONALITY: Linked to Customers using 3rd party DrayTek routers with potentially unpatched CVE(s) UPDATE: Customers should contact their IT support for assistance. For additional information refer to https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html or https://www.draytek.co.uk/support Spitfire customers using DrayTek devices acquired through us, who are experiencing issues, should contact support as normal. However, we note that at present, we believe our devices are not impacted NEXT UPDATE TARGET: N/A
Status