Spitfire Service Status
Spitfire
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Job Details
Fault Description
Number
Resolved - Reports of TLOS for Some Spitfire IP Circuits using Colt services - P1 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0847651
CLEARED
Worksheet Details
Fault Repair
Worksheet
UPDATE: 22/04/2025 08:00 STATUS: Closed SERVICES: Some Colt Fibre Ethernet services. IMPACT: Service Affecting. CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Major Service Outage (MSOs) as declared by Colt. COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect. UPDATE: Following a period of monitoring by Spitfire engineers this incident is now closing. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 15/04/2025 11:00. STATUS: Resolved. SERVICES: Some Colt Fibre Ethernet services. IMPACT: Service Affecting. CONTINUOUS/INTERMITTENT: Continuous. PRIORITY: P1. DOMAIN: Major Service Outage (MSOs) as declared by Colt. COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect. UPDATE: Spitfire has received a confirmation that this external incident has been resolved and Spitfire engineers have confirmed that the incident is indeed resolved. Services will be monitored by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 15/04/2025 10:00. STATUS: Diagnosed. SERVICES: Some Colt Fibre Ethernet services. IMPACT: Service Affecting. CONTINUOUS/INTERMITTENT: Continuous. PRIORITY: P1. DOMAIN: Major Service Outage (MSOs) as declared by Colt. COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect. UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 15/04/2025 10:30. UPDATE: 15/04/2025 09:30. STATUS: Diagnosed. SERVICES: Some Colt Fibre Ethernet services. IMPACT: Service Affecting. CONTINUOUS/INTERMITTENT: Continuous. PRIORITY: P1. DOMAIN: Major Service Outage (MSOs) as declared by Colt. COMMONALITY: Incident affecting specific Spitfire Supplier Interconnect. UPDATE: Spitfire engineers have worked with suppliers to diagnose this supplier incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 15/04/2025 10:00.
Status