Spitfire Service Status
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Job Details
Fault Description
Number
<Resolved> - Reports: Hosted PBX services (Total Loss) - P3 - more info >>> Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0877740
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 29/01/2026 18:11 SERVICE: Some Hosted PBX services PEAK IMPACT: Loss of Service CONTINUOUS/INTERMITTENT (AT PEAK): Continuous PEAK PRIORITY: P3 (High Priority) DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Hosted PBX REPORT: Internal monitoring alerted engineers that a single SIP Communicator server (PBX9) become unresponsive at 15:06. Attempts to restore the affected PBX were unsuccessful. To expedite service restoration, a decision was made to migrate the affected domains to an alternative server in the same network node. The domain migration was completed, and full services were restored at 15:55. CORRECTIVE ACTIONS: Spitfire's policy has always been to build resilience where operationally desirable and otherwise run a straight forward network with the best available equipment, so that the likelihood of faults is reduced and when they do occur they can be quickly diagnosed and fixed. We continually review our failover capabilities in order to strike the right balance. PERFORMANCE: In line with our Service Level Agreement, no Service Credits are available. UPDATE: 19/01/2026 09:00 STATUS: Resolved SERVICES: Some Hosted PBX services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P3 (High Priority) DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Hosted PBX UPDATE: Spitfire engineers have confirmed resolution of this incident. Services will be monitored further by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 16/01/2026 16:00 STATUS: Mitigated SERVICES: Some Hosted PBX services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P3 (High Priority) DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Hosted PBX UPDATE: Spitfire engineers have mitigated the impact for the majority of affected customers. We continue to work towards full resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 19/01/2026 09:00
Status