Spitfire Service Status
Spitfire
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Job Details
Fault Description
Number
Resolved: Some SIP Services - Loss of Service - P1 - Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. Further information will appear at http://status.spitfire.co.uk
Created
Status
Cleared
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Worksheet Ref
Status
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MWS0910456
CLEARED
Worksheet Details
Fault Repair
Worksheet
INCIDENT REPORT PUBLISHED: 15/10/2026 16:00 SERVICE: Some SIP Services PEAK IMPACT: Loss of Service CONTINUOUS/INTERMITTENT (AT PEAK): Continuous PEAK PRIORITY: P1 (High Priority) DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server REPORT: On Wednesday 14th October at 12:10, Spitfire engineers identified that one of our call servers supporting Spitfire SIP trunk services had become unresponsive due to exhaustion of available database resources. Further investigation determined this to be caused by an incorrectly formatted entry in an internal administration tool, which created a processing loop, preventing SIP trunks from establishing new calls. Service was restored by 12:21 following a restart of the affected database service. CORRECTIVE ACTIONS: Additional safeguards have since been added to the administration tool to prevent a recurrence. PERFORMANCE: In line with our Service Level Agreement, no Service Credits are available. UPDATE: 15/10/2026 11:30 STATUS: Resolved SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have confirmed resolution of this incident. Services will be monitored further by Spitfire engineers. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: N/A UPDATE: 15/10/2026 10:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitigated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 15/10/2026 11:05 UPDATE: 15/10/2026 09:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitigated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 15/10/2026 10:05 UPDATE: 14/10/2026 16:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitigated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 15/10/2026 09:05 UPDATE: 14/10/2026 15:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitgated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 14/10/2026 16:05 UPDATE: 14/10/2026 14:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitgated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 14/10/2026 15:05 UPDATE: 14/10/2026 13:05 STATUS: Mitigated SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have now mitigated the impact for affected customers. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 14/10/2026 14:05 UPDATE: 14/10/2026 12:35 STATUS: Diagnosed SERVICES: Some SIP Services IMPACT: Loss of Service CONTINUOUS/INTERMITTENT: Continuous PRIORITY: P1 DOMAIN: Internal COMMONALITY: Incident affecting a specific Spitfire Core Call Server UPDATE: Spitfire engineers have diagnosed an incident. Further work is underway to establish and implement any viable mitigatory measures and work towards resolution. Further information will appear at http://status.spitfire.co.uk. Customers experiencing issues should please raise a support case. Customers should speak to Spitfire Support (or their IT Support) if they require any assistance implementing workaround solutions purchased. NEXT UPDATE TARGET: 14/10/2026 13:05
Status